Indian Oil plans Tatkal LPG Seva to deliver cylinders on day of booking

Waiting for days to get delivery of liquefied petroleum gas ( Cooking gas) cylinder may soon be a thing of the past. To bring in a change, Indian Oil Corporation (IOCL) is planning to roll out a Tatkal LPG Seva in a bid to ensure that consumers get cooking gas cylinder on the day it is booked.

“Every state/union territory should identify at least one prominent city/district where Tatkal LPG Seva can be rolled out for LPG SBC (single bottle cylinder) consumers in that area. Under this scheme, we will ensure delivery of LPG cylinder to our consumers within a span of 30/45 minutes from the time of booking,” a note from IOCL’s top management said.

The initiative, while still being finalised, is a part of IOCL’s efforts to improve its offering and improve the ‘ease of living’ in line with the motto set by the Centre.

“This service will act as a differentiator as compared to our competitors and will greatly enhance IOCL’s customer centric approach,” the note added.

According to sources, the service is like to be soon rolled out and the initial target for it was as early as February 1. Indian Oil markets its LPG cylinders through the Indane brand. It serves around 14 crore (of the total 28 crore) domestic LPG consumers in the country.

SBC or single bottle cylinder consumers just have one LPG cylinder and face the most challenge when it runs out. The other category is of DBC or double bottle consumers having two 14.2 kg domestic LPG cylinders that can be alternated when one runs out.